Auda identity required information This document relates mainly to any COMPLAINTS you may have in relation to your domain name registration. Auda is the legal authority controlling the registration of domain names in the .au 2LD domain space, which includes names with the extensions .com.au and .net.au. .com.au is currently the accepted standard for Australian commercial websites. Auda requires the following information to be published for the benefit and protection of consumers. However, please note that this information needs to be interpreted, not just published. In particular, please note that IT ID is an internet company which deals with its many satisfied customers by electronic means, principally emails. The publication of this information should not be taken to imply that we have changed our policy in any way. IT ID is an Australian Registered Business Name with ABN 36 840 118 735. The registered office is at 59 Bull Street, Mayfield 2304. To contact us use the form in the page CONTACT; this sends an email without making our email address available to bulk unsolicited emails. IT ID resells the registration services of Planetdomain. PlanetDomain is a division of Primus Telecommunications Australia Pty Ltd, (A.B.N. 69 071 191 396). It is part of the global network of the Primus Telecommunications Group Incorporated, a global Total Service Provider offering bundled data, Internet, digital subscriber line (DSL), e-commerce, web hosting, enhanced application, virtual private network (VPN), voice and other value-added services. PlanetDomain is accredited by the International Corporation for Assigned Names and Numbers (ICANN), the .au Domain Administration Ltd (auDA) and is a member of the UK domain name authority, Nominet UK. Our offices in Australia are located at: Level 3, 538 Collins Street Melbourne Victoria 3000 Australia Telephone: +1300 85 88 22 (Australia) Facsimile: +613 9923 4412 Email: info@planetdomain.com - Click here for Terms and conditions of the domain name licence PRIMUS DOMAIN SERVICES AGREEMENT Primus owns and operates an extensive global network of owned and leased transmission facilities, including over 300 IP points-of-presence (POPs) and Internet peering relationships throughout the world, ownership interests in over 23 undersea fiber optic cable systems, 19 international gateway and domestic switches, a satellite earth station and a variety of operation relationships that allow the company to deliver traffic worldwide. PRIMUS has been expanding its e-commerce and Internet capabilities with the deployment of a global state-of-the-art broadband fiber optic ATM+IP network. Founded in 1994 and based in McLean, VA, the Company serves corporate, small- and medium-sized business, residential and data, ISP and telecommunication carrier customers primarily located in the North America, Europe and Asia-Pacific regions of the world. News and information are available at the Company's Web site at www.primustel.com. - Processing time for domain name registrations Max. Processing time for domain name registrations &nbs; 2 Business Days - Published complaints handling process including link to auDA for consumer information and the Code of Practice Complaints Handling Procedure PlanetDomain strives to provide the highest levels of customer support and customer service at all times. Should you become dissatisfied with any aspect of our service you are strongly encouraged to make use of our complaints handling procedure detailed below. In order to lodge a complaint, please send an email to complaints@planetdomain.com detailing the nature of the problem you are encountering. Please supply as much information about your particular situation as possible. PlanetDomain will acknowledge receipt of your complaint and indicate the timeframe within which you can expect a response. Please note that PlanetDomain may refuse to investigate a complaint that is deemed to be frivolous, abusive or offensive. Your email will be responded to by our Complaints Officer who will ensure that your problem is dealt with without delay. Our complaints officer will attempt to resolve the situation for you. If, after two business days, you believe that the complaints officer has been unable to resolve the issue to your satisfaction you are entitled to contact the Operations Manager of PlanetDomain who will personally follow up your complaint and ensure that the situation is resolved without delay. If your complaint has been escalated to the Operations manager and you are still not satisfied that your concerns have been adequately addressed, and if your domain name in question is a global Top Level Domain (gTLD) being either .com, .net .org, .biz or .info, you are entitled to contact ICANN and make a complaint. If Having followed our complaints handling procedure through to completion, you are still not satisfied with the outcome, you can make a complaint to .au Domain Administration Limited (auDA) if your domain is an Australian country code (.au) domain such as .com.au,.net.au.org.au,.asn.au or id.au by completing the form on the auDA website See also: Auda Consumer Alerts and The au Domain Name Suppliers' Code of Practice Both of these organizations have jurisdiction for the types of domain names listed above. Before making a complaint to auDA or ICANN, you should collect any relevant supporting documentation, such as agreements, policies, emails and other correspondence with PlanetDomain. PlanetDomain is hosted in the Primus Data Centre